Refund and Cancellation Policy

Refunds will be issued by funds transfer within 14 working days of receipt of your refund request.

Books and Tools

I will happily exchange or refund at any time, provided the goods are in original condition and packaging and accompanied by proof of purchase. Books that have been signed or dedicated are not refundable. I am unable to refund freight/shipping charges (except in circumstances where the goods are faulty, have been misdescribed or do not match the sample shown).

To return something you must first contact me. I will then give you instructions on how best to return your order so I can process your refund.

E-mail coaching

If you choose not to proceed with an e-mail coaching program, a full refund will be given only when notice by e-mail, phone or snail mail is received by me within 6 weeks of receipt of your payment. No part refunds will be given on e-mail coaching programs.

Zuman International Pty Ltd and I (Amanda Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

Workshops

Please choose your workshop carefully. A refund will be given only when notice by phone, e-mail or snail mail is received at least 7 days before the workshop, or in the case of serious illness if a written request is accompanied by a medical certificate.

Zuman International Pty Ltd and I (Amanda Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

All workshops need a minimum number of registrants to proceed.

If your workshop does not have enough registrants, it will be cancelled and you will be informed by phone or e-mail. Your workshop fee will be refunded in full.

I leave the decision to cancel a workshop to within 48 hours of the workshop commencement to maximize the chances that the minimum number of students will be reached.

In the event of workshop cancellation, I will make every effort to contact you. When registering, please provide your daytime telephone and e-mail contact details accurately. However, final confirmation is your responsibility and you should always check this website one working day before course commencement to confirm that the workshop is going ahead.