Medical Information and Disclaimer
Any information provided on the Website, including information relating to health and medical treatment, is provided to assist you with your own research. The Dr Amanda Online does not represent or warrant in any way that such information is accurate, complete or correct.
INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED TO BE TREATED AS MEDICAL ADVICE AND SHOULD NOT UNDER ANY CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR A PROFESSIONAL DIAGNOSIS OR PROFESSIONAL MEDICAL TREATMENT OR ADVICE.
Always seek the advice of your health and/or medical practitioners, when researching any health or nutritional related treatments concerning yourself or others.
Collection of Information
In order to use the Dr Amanda Online Australia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Dr Amanda Online Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Dr Amanda Online Australia customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Dr Amanda Online Australia uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Dr Amanda Online Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Dr Amanda Online does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Dr Amanda Online Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.dramandaonline.com
Dr Amanda Online Australia Security Policy
Dr Amanda Online Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Dr Amanda Online or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further
protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Health Shop Australia Pty Ltd trading as Dr Amanda Online
For more information about eWAY and online credit card payments, please visit
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 7 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us by email
Refund & Returns Policy
Any faulty or damaged stock received within 14 days will be replaced at
no charge. Any orders which are delivered incorrectly through the fault
of Dr Amanda Online will be replaced at no additional charge to the
customer or a full refund of the initial charge.
In some circumstances, we may elect that a replacement product or repair is sufficient remedy instead of a credit note. This election will be at our sole discretion, but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes.
Please email us within that time if you are not satisfied with your
purchase so that we can resolve any problems. This refund policy does not
apply to goods which have been worn or used, damaged after delivery, or
if any attempt has been made to alter the product or if they have been
dropped or broken. All products must be returned in their original
We offer a return policy on products that are classified as following
- If damaged don't accept delivery from the courier and notify our Customer Service Staff.
- If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
- In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately
- All other products ordered incorrectly by the customer, can be refunded if informed within 7 days of dispatch and unopened on return. All postage and insurance costs will be incurred by the customer.
- We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier.
- In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it.
- If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.
AddressDr Amanda Online -
181 Bell Street
Preston Victoria 3072
Phone 03 04849338
Restrictions on use of content and intellectual property the web
Public use of the web site
User licence to The Project
By posting any information or other material on the web site (including posting messages, uploading files, inputting data or engaging in any other form of communication), the user grants to the web site owner a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the information or material: 1. Use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display, and 2. Sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted. The foregoing grant includes the right to exploit all proprietary rights in any such information or other material including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. The user expressly waives in favour of the web site owner and any other party authorised by the web site owner all moral rights and any similar rights in any jurisdiction, which the user may have or hereafter acquire in respect of any relevant communication or other material. At the request of the web site owner, and expense of the user, the user will execute and deliver to the web site owner such instruments and take such other actions as may be required to carry out this grant of licence and waiver.
Advertising, links to third party websites and e-commerce offers
Limitation of liability and Disclaimer
The Trade Practices Act and similar State and Territory Legislation in Australia, may confer rights and remedies on the user in relation to the provision by the web site owner of goods or services on the web site which cannot be excluded, restricted or modified ("Non-excludable Rights"). The web site does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute. Except as provided for by the Non-excludable Rights: a) all Content is provided "as is" and without warranties of any kind, either express or implied, b) the web site owner and its suppliers expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose, c) the web site owner does not warrant that the functions contained in any content or any public interface or user access to the web site will be uninterrupted or error-free, that any defects will be corrected or that the web site or the server which stores and transmits content to the user are free of viruses or any other harmful components, d) the web site owner does not warrant or make any representation regarding the users access to, or the results of the users access to, the web site (including any related or linked websites) or any content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and e) the user (and not the web site owner) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant content. Under no circumstances (including but not limited to any act or omission on the part of the web site owner) will the web site owner or its partners or members be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the web site or any content. The user expressly acknowledge and agrees that the web site owner does not exert control over users of the web site and is not liable either for their opinions or their behavior including any information and/or advice and any defamatory statements or offensive conduct. To the fullest extent permitted by law, the web site owners' liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of to the following: in the case of services supplied or offered by the web site owner, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and in the case of goods supplied or offered by the web site owner, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.